Delivery

What are your shipping methods?

We offer flat rate shipping ($3 for Singapore, $5 for Malaysia, $6 for the rest of the world).

All our parcels are shipped via registered postage which comes with tracking numbers. So it's safer, traceable and arrives quicker.

They will be sent to your doorstep and you'll have to sign for it. If no one is home to receive the parcel, the postman will leave a collection slip at your door so all you have to do is bring it and your IC down to your nearest post office to collect your parcel within the given time frame. (2 weeks if I'm not wrong).

If you fail to collect your parcel within the given time frame, it might get sent back to me and you'll have to pay for the full shipping fee.

 

Where are you guys based in?

We're based in Singapore!

 

Do you do meet ups?

Nope we do not. The only collection method available is registered postage.

 

When will my order be sent out?

Your order will be processed and shipped within 3-5 working days.

You'll receive a shipping confirmation email with your tracking code once your item has been dispatched.

 

How do I get free shipping?

As long as you've spent $60 or more, you'll automatically be eligible for free shipping!

 

What's the ETA for my package?

Singapore: usually arrives within 1-3 working days.

Rest of the World: usually arrives within 1-4 weeks, depending on how far away your country is from Singapore.

 

Do you guys ship internationally?

Yup, we ship worldwide.

 

Where do I track my items?

Packages can be tracked online at www.singpost.com

 

 

If you have any other questions, please direct them to alex@ultrachrome.co